Privacy Policy

This policy explains how NatProxies (“NatProxies”, “we”, “us”) collects, uses and shares information when you visit the site, create an account, buy a product, or otherwise use the service. By using the service you consent to these practices; if you do not agree, stop using it.

Account data. Your email address and a hashed password. We never store your password in a readable form. If you enable two-factor authentication we store the shared secret needed to verify your codes.

Order and payment data. What you bought, what you paid, the deposit address issued to you, the transaction identifier, and your wallet balance history.

Service data. The plans provisioned to you and their usage figures, so we can show them in your dashboard and bill correctly.

Technical data. Server logs containing IP address, browser and timestamps, kept for security and fraud prevention.

Communications. Support tickets and emails you send us, used to resolve the issue and improve the service.

We do not log the destinations you reach through the proxies, and we do not inspect the content of your traffic.

We never see a card number. Payment is on-chain, directly to addresses we control. There is no card processor in the path, so there is no card data to lose.

We do not ask for your name, address, or any government identity document.

• to create and secure your account and verify sign-in;
• to confirm payments on-chain and issue what you bought;
• to provision, meter and maintain the plans you purchased;
• to answer your support requests and send transactional email;
• to detect and prevent fraud, abuse, and breaches of the Acceptable Use Policy;
• to meet tax, accounting and other legal obligations;
• to enforce our Terms of Service and this policy.

We do not sell, trade or rent your personal information. We share it only in these situations:

• Service providers that we need to operate — listed in the next section. They may only use your data to perform work for us.
• Legal and safety — where disclosure is required by a valid legal request, or is necessary to protect our rights or the safety of others.
• Business transfers — if the business is merged or sold, your information may transfer to the successor, subject to this policy.
• With your consent, for anything else.

Each provider below has its own privacy policy governing the data it receives. This list may change as we add or remove providers.

We do not run advertising trackers, and we do not share your data with ad networks.

We use the smallest set of cookies that lets the site work:

• pv_session — keeps you signed in. Strictly necessary; the site cannot work without it.
• pv_ref — remembers a referral code for 30 days if you arrived through someone’s link, so their commission is credited correctly.

Both are set as httpOnly and SameSite=Lax, meaning JavaScript cannot read them and they are not sent on cross-site requests. We use no analytics or advertising cookies. If the operator enables a live chat widget, that provider may set its own — its policy governs those.

• TLS for every request to the site;
• passwords hashed with bcrypt, never stored or recoverable in plain text;
• optional two-factor authentication (TOTP) on every account;
• changing your password signs out every other device immediately;
• rate limiting on sign-in, registration and password reset;
• proxy credentials shown only to the account that owns them;
• a strict Content-Security-Policy and modern security headers on every page.

No system is perfectly secure. If we become aware of a breach that materially affects your personal data, we will notify you promptly by email.

Account, order and payment records are kept while your account is open and afterwards for as long as we are required to retain financial records — typically several years under applicable tax law.

You may request deletion of your account at any time. We will delete your personal data except for records we are legally obliged to keep.

Depending on where you live, you may have the right to access, correct, export or delete the personal data we hold about you, and to object to certain processing.

To exercise any of these, email support@natproxies.com from the address on your account.

The service is not directed at anyone under 18 and we do not knowingly collect data from children. If you believe a child has given us personal information, contact support@natproxies.com and we will delete it.

We may amend this policy to reflect operational, legal or regulatory changes. The version live on this page when you use the service is the one that applies, and material changes are reflected in the date at the top.

Questions about this policy, or requests to access, update or delete your data, should be sent to support@natproxies.com.
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