The short version
What matters is what you don’t do on our network — anything illegal or network-harmful. No DDoS, no spam, no fraud, no malware, no breaking into systems you don’t own, and nothing prohibited by law. Break those rules and we revoke your access to the IPs and, where required, cooperate with law enforcement. No refunds.
Scope & Acceptance
This Acceptable Use Policy governs use of the NatProxies network, IP resources, dashboard, and every product we offer. It applies to every customer and to anyone accessing the service through your credentials.
By creating an account, buying a plan, or otherwise using the service, you agree to this policy in full. It is incorporated by reference into our Terms of Service, and any breach of it is a breach of that agreement.
Prohibited Activities
We operate a zero-tolerance policy toward the following. Engaging in any of them — attempting them, or knowingly letting a third party do so through your account — is grounds for immediate suspension without refund and, where applicable, referral to law enforcement.
DDoS & Network Attacks
Denial-of-service attacks, traffic floods, protocol abuse, or anything that disrupts networks, services or hosts.
Spam & Unsolicited Messaging
Unsolicited email, SMS, DMs or automated mass-posting. Includes ad fraud, click fraud and artificial traffic generation.
Fraud & Deception
Phishing, spoofing, identity theft, financial scams, or any scheme designed to deceive a person, platform or payment processor.
Unauthorised System Access
Attempting to breach systems you don't own or have permission for — port scanning, vulnerability probing, credential stuffing, privilege escalation.
Unlawful Data Collection
Collecting data in a way that breaks the law or a contract you signed. Ordinary web scraping is fine; data theft is not.
Sensitive Personal Data
Collecting or transmitting health records, government IDs, financial account numbers or biometrics through our network.
Malware & Destructive Code
Distributing viruses, worms, trojans, ransomware, botnet payloads, or any code built to damage or seize control of systems.
IP-Rights Infringement
Distributing pirated material, or activity infringing the copyright, trademark, patent or trade-secret rights of another party.
Unauthorised Resale
Reselling, sublicensing or redistributing our IPs, endpoints or credentials without a signed agreement.
Content Prohibited by Law
CSAM, terrorism-related material, or anything whose transmission or storage is unlawful in the applicable jurisdiction.
This list is illustrative, not exhaustive. Anything unlawful in your jurisdiction, your target’s jurisdiction, or the jurisdiction hosting our infrastructure is prohibited whether or not it is spelled out here.
Customer Responsibility
You are solely responsible for working out which laws apply to your use of the service and for complying with them — consumer protection, data protection, anti-spam, anti-fraud, export control, sanctions and computer-misuse law in your country, your target’s country, and the country hosting the infrastructure.
Not knowing the law is not a defence. If you are unsure whether a use case is permitted, ask us in writing before you begin.
You are responsible for anyone using the service through your account, including employees and contractors.
Enforcement
Where we determine the service is being used in breach of this policy, our response is simple: we revoke access to the IPs. We do not inspect, filter or throttle the traffic itself — access is either on or off.
Revocation may mean disabling the affected proxies, ending active sessions, or suspending the account in full, at our discretion. Notice is not required.
Where required by a valid legal request, we will preserve and disclose the account records in our possession. We are not liable for any interruption or loss resulting from action taken in good faith under this policy.
Suspension, Termination & Refunds
A confirmed or reasonably suspected breach entitles us to terminate the offending account or plan immediately, without notice and without refund of any prepaid amount — including wallet balance used to fund the activity and any commission owed but not yet paid.
We may also permanently refuse future signups from the same person, email address, payment instrument, IP range or device.
Amounts owed to us at the time of termination remain payable in full.
Policy Updates
This policy may be updated at any time to reflect operational, legal or regulatory requirements. The version live on this page when you use the service is the one that binds you. If you do not agree with a change, your remedy is to stop using the service.
Reporting Abuse
If you believe our service is being used in breach of this policy — whether you are a customer or an outside party affected by one of our IPs — report it and we will investigate.
Send reports to abuse@natproxies.com. Please include the offending IP address, the exact date and time with timezone, the URL or platform affected, and any relevant log excerpts. The more evidence you give us, the faster we can act.
We aim for a first response within 24–48 hours and monitor the queue continuously.