FAQ
Questions, answered plainly
If something is not covered here, ask us — we would rather explain it before you buy.
Buying
How quickly do I get my proxies?
As soon as your payment reaches the required number of confirmations, the order provisions itself and the proxies appear in your dashboard. For most coins that is under a minute; Bitcoin takes as long as the network takes.
What is the difference between ISP and residential proxies?
ISP proxies are dedicated IPs you rent per address with unlimited bandwidth — best for sustained, high-volume work where you need the same address every time. Rotating residential draws from a large pool, is billed per gigabyte, and lets you target a country, state or city.
Why is ISP priced per IP but residential per GB?
Because that is how they are actually consumed. An ISP proxy is a line you rent, so bandwidth on it is unlimited and the price depends on how many lines and for how long. Residential draws from a shared pool where the meaningful unit is data.
Is there a minimum order?
ISP proxies start at 10 IPs for a 30-day term. Rotating residential starts at 1 gigabyte, and the data does not expire. There is no subscription.
Payments
Which cryptocurrencies do you accept?
Bitcoin, Litecoin, Ethereum, Solana, and USDT/USDC on their supported networks. The exact list is whatever is switched on at checkout.
Two people paid the same amount at the same time — how do you tell us apart?
Every payment gets its own freshly issued deposit address, on every coin, so identical amounts arriving at the same moment are never confused.
What if the price moves while I am paying?
Checkout shows the exact amount to send and a 60-minute payment window. Stablecoins such as USDT and USDC are unaffected by price moves. On other coins, if the price shifts before your payment arrives and it lands slightly short, you can send the difference to the same address. A payment that arrives after the window is still credited.
What happens if I underpay or overpay?
Neither is lost. A small shortfall inside our tolerance still releases the order. A larger one is flagged and you can simply send the difference. Overpayments are credited to your wallet balance.
What is the wallet balance for?
Prepay once and your later orders complete instantly, with no waiting for confirmations. Refunds are also issued to it.
Using your proxies
Can I get plain IP:port without credentials?
Yes. Switch an ISP batch to IP whitelist authentication, add the addresses that should be allowed to connect, and the list generator will output bare IP:port.
Can I change the authentication method later?
Any time, from the plan page. Note that switching regenerates the credentials for the whole batch, so update your tools afterwards.
How do sticky sessions work?
Pick a duration when you generate a residential list and each proxy string holds the same exit IP for that long, up to 30 minutes. Leave it on rotating and you get a new IP per request.
Does my bandwidth expire?
No. Residential gigabytes stay on your account until you use them. ISP proxies do run on a term, and the remaining validity is shown on the plan page.
What happens when I top up an existing plan?
The data is merged into the same plan and your credentials do not change, so nothing in your tooling needs updating.
Still stuck?
Email us and a human will get back to you. If you already have an account, include your order number and we can look it up straight away.